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FAQs

Below you will find answers to many of the most frequently asked questions from your fellow Forex Insider members. This page will be a constant work in progress, with new questions and answers posted often, so be sure to check back should you have any questions about how to get the most from your membership.

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I can't log in to my account
There might be conflicting cookies in your system. Let's try clearing the cache.

Internet Explorer:

1. Click "Tools"
2. Select "Internet Options"
3. Select the "General" tab
4. Under Browsing History, click "Delete..."
5. Next to Temporary Internet Files, click "Delete files..."
6. Next to Cookies, click "Delete cookies..."
7. Click "Close" at the bottom
8. Click "OK" at the bottom


Firefox:

1. Click "Tools" on top
2. Select "Options"
3. Click the "Privacy" icon
4. Click the "Cookies" tab
5. Click the "Clear Cookies Now" button
6. Click the "Cache" tab
7. Click the "Clear Cache Now" button
How do I whitelist you?
In order to ensure your Emails do not get caught in spam or junk mail filters, you can Whitelist us. Usually, adding our Email address to your address book will do the trick. For your convenience, click here for whitelisting instructions for the most commonly used Email services or programs.

Our Email address: support@ifii.com

I forgot my username and password. Whatever shall I do?
Don't stress it. Contact Us and we'll email you your password.
What is my username?
Your username is the e-mail address you used to subscribe to the service. In the case that you have forgotten the e-mail address you used, please click here to contact us. Please provide your full name so we can run a search in our customer database.
Why do I keep getting logged out?
There might be conflicting cookies in your system. Let's try clearing the cache.
Internet Explorer:
  1. Click "Tools"
  2. Select "Internet Options"
  3. Select the "General" tab
  4. Under Browsing History, click "Delete..."
  5. Next to Temporary Internet Files, click "Delete files..."
  6. Next to Cookies, click "Delete cookies..."
  7. Click "Close" at the bottom
  8. Click "OK" at the bottom
Firefox:
  1. Click "Tools" on top
  2. Select "Optionsf
  3. Click the "Privacy" icon
  4. Click the "Cookies" tab
  5. Click the "Clear Cookies Now" button
  6. Click the "Cache" tab
  7. Click the "Clear Cache Now" button
AOL users cannot login to their account
Please login to you account using Internet Explorer or Mozilla Firefox as your web browser. Firefox can be downloaded free of charge here - http://www.mozilla.com/en-US/

If you continue to have issues, please contact us at customerservice@ifii.com.
How do I change my email address?
Contact customer service at customerservice@ifii.com.
How do I change my user name and password?
Your username should be your email address. If you change your email address, you can change your password after logging into your account by selecting the Account Management tab, then the My Account link and making any updates.

Any password you select must be at least 6 characters long without spaces or special characters.
I forgot my username and password. What ever shall I do?
Don't stress it. Click here and we'll email you your password.
How do I change my email address?
We'd hate to think that you weren't getting what you paid for, so contact us to change your email address.
I forgot my password
If you forgot or lost your password, a new one will be sent to you.
To reset your password, follow these steps:
  1. Click the "Forgot Password?" link, next to the Login button
  2. Enter your Email address in the text box
  3. Click the "Send" button
  4. You will receive a new password in your Email.